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| A New Bus Stop Shelter trial at Romford Station |
As I write this on World Public Transport Day, I’m sharing my review of the new bus shelter design currently being trialled at Romford station.
The stop was quite busy, so I couldn't capture every angle, but the layout feels more premium than the initial designs shown in the press release I reported on previously. While it is a strong start, there is definitely room for improvement.
Essential Upgrades for Accessibility and Information
Firstly, the countdown screens need a modern overhaul. I suggest upgrading to high-contrast, full-colour displays similar to those found at major railway stations and bus hubs outside of London.
To better assist visually impaired passengers, TfL should install audio information points. A simple button providing spoken announcements for upcoming buses—a feature already standard at many Tube, DLR, and rail stations—is a glaring omission from this trial. For a look at how long this technology has been around, check out this demonstration from 1992 (skip to 2:34):
I would also recommend integrating an emergency help point into these information kiosks. These are already in use at rail stations and on BT Street Hubs.
Design and Safety Features
The seating is a notable upgrade, offering a mix of proper individual seats alongside the traditional benches. The addition of CCTV is also welcome; while it may not stop all crime, it is vital for documenting incidents. Passengers should remember they can request copies of footage featuring themselves via a Subject Access Request to TfL.
The scale of this specific shelter is impressive, providing dedicated, clearly marked spaces for wheelchair users and baby buggies.
Addressing the Digital Divide
One major drawback is the lack of physical bus maps and route information. It is crucial to remember those who are digitally excluded—an issue frequently raised by London TravelWatch. Whether someone doesn't use a smartphone or has simply had theirs lost or stolen, they shouldn't be left without a way to navigate the network.
Aesthetic and Sustainability
My favourite design element is the use of the red bus moquette patterns on the glass and panels. Featuring the iconic roundel, the design pays homage to both the New Routemaster and the original AEC Routemaster, perfectly reflecting the London Buses brand.
Have Your Say
TfL is actively seeking feedback on these designs. You can participate in the official survey by scanning the QR code found on the red and white information boards at the stop as seen in the trial posters or by using the link. Please note that the survey itself does not include a text box for detailed comments; if you wish to submit written feedback, this should be done through the TfL help and contact page. The survey closes on 30 June 2026, so do make sure to submit your thoughts before then.
While this trial is a step in the right direction, TfL still has a long way to go. I would love to see London’s bus infrastructure move towards Bus Rapid Transit (BRT) and tram standards, essentially turning busy stops into "micro bus stations." You can read more about those global standards here.
Finally, infrastructure alone isn't enough. To truly improve the experience, we need more dedicated bus lanes. This would not only improve punctuality for passengers but also allow emergency services to navigate the city more effectively.
If you’re near any of the other trial locations I’ve listed previously, I encourage you to visit, snap some photos, and share your thoughts on social media!
I would like to extend an invite for you to follow me on X (formerly Twitter) for transport-related updates. You can find me by searching for @CLondoner92 or by clicking on the direct link to my X page here. I am also present on BlueSky and Mastodon. I look forward to connecting with you on these platforms. Thank you for your support.
