Why is It Important for the London Borough Councils to Be Competent in Issuing Freedom Pass (a Free TfL Travel Concession) for the Disabled People?

Different types of Freedom Passes
Page from TfL's Staff Guide to Fares and Ticketing

I have been suggesting to myself on writing an article in the past several months about this because there has been a ‘postcode lottery’ when it comes to the disabled people applying for a Freedom Pass with the London Borough Council to travel on TfL services and various National Rail services in Greater London.

I've been researching through the Local Government Ombudsman (LGO) website, and I’m quite disappointed to see multiple cases where the London Borough Councils have been incompetent in issuing Freedom Passes to the disabled people.

Just to clarify that I am not an expert in this issue, and the purpose is to show my research into my article and comment about it.

List of London Bus Routes Accepting Certain Non-TfL Tickets, National Rail’s PlusBus and English National Concessionary Companion Passes (2023)

A Freedom of Information request to Transport for London (TfL) reveals that London Buses accept certain non-TfL tickets and concessionary companion passes for bus routes that are usually outside the Greater London boundary. Unfortunately, TfL does not publicise this on their Bus and Tram fares page. There’s also no information regarding the use of English National Concessionary Companion Passes on the free and discounted travel page on the TfL website.

Free bus travel for elderly and disabled protected for the foreseeable future

Good news for elderly and disabled bus users! The Department of Transport has announced that the UK Government have protected the free bus travel scheme for the elderly and disabled in England for the foreseeable future.

From Department of Transport

Government changes legislation to protect free bus travel scheme.

Disabled and older people in England will continue to benefit from free off-peak bus travel for the foreseeable future, keeping them connected with their local towns and cities.