Request ID: FOI-2774-2425
Date published: 24 December 2024
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| Map of bus services in London and South East England during Christmas Day 2024. Source: BusTimes.org |
Transport for London (TfL) plays a crucial role in the daily commuting of millions of passengers across the capital, handling over 3.56 billion passenger journeys in 2023/24. With such a high volume of services, customer complaints are inevitable. However, TfL remains committed to listening to passenger concerns, addressing issues promptly, and implementing improvements to enhance the quality of service.
In line with its transparency commitments, TfL has published detailed data on customer complaints through a Freedom of Information request (FOI-2798-2425). This data not only outlines the total complaints received each month but also highlights the key areas of dissatisfaction, providing valuable insights into recurring issues across various categories. Below is a more detailed look at the most complained-about issues from January 2023 to December 2024.
We would like to raise awareness that, during the Christmas period, there are ongoing consultations that are worth taking part in.
Integrated National Transport Strategy: a call for ideas
Another day of London Bus Tender Awards announcements by Transport for London (TfL) shows that Route 166 will be served using new single-deck electric buses.
LBSL intends to enter into new contracts for the following routes with the operators listed below:
As we approach Christmas and the end of the year, the recent London Bus Tender awards have announced that routes 95 and 491 will use new single-deck electric buses, while hybrid New Routemasters will continue to operate on route 67.
LBSL intends to enter into new contracts for the following routes with the operators listed below:
I will be reviewing various Freedom of Information (FOI) requests on the Transport for London (TfL) website, focusing particularly on information I found about London's buses.
Request for New London Bus Vehicle Specifications - Version 2.6 and Later Versions
Request ID: FOI-2818-2425
Date published: 11 December 2024
Mayor announces TfL fares package for 2025, with a freeze to bus and tram fares